At Fis Four Experience, we strive to ensure our customers are satisfied with their purchases. As we deal exclusively in digital products, we have established the following refund policy to provide clarity and transparency regarding refund eligibility and processes.
1. Eligibility for Refunds
- Downloadable Products: Refunds are only available for downloadable products that have not been downloaded. Once a product has been downloaded, it is considered used, and no refund will be issued.
- Subscription Services: Refunds for subscription services can be requested within the first 14 days of the initial purchase if you are not satisfied. Renewals of subscriptions are not eligible for refunds.
- Pre-orders: Refunds for pre-ordered items can be requested any time before the release date. After the product is released and downloaded, it is not eligible for a refund.
2. Conditions for Refund
- Non-Delivery of the Product: If you do not receive the product after purchase due to a technical issue on our end, you are eligible for a full refund.
- Major Defects: If a digital product has a major defect that prevents you from using it as described, you may request a refund. Please contact our support team within 14 days of purchase and provide detailed information about the defect. We may offer an exchange or an update to fix the defect before processing a refund.
- Misrepresentation: If the product does not match the description provided at the time of purchase, you are eligible for a refund.
3. Non-Refundable Cases
- Change of Mind: Refunds are not provided if you change your mind after purchasing a product.
- Improper Use: No refunds will be granted for products that have been damaged or misused after download.
- Compatibility Issues: It is the customer’s responsibility to ensure compatibility with their device before purchasing. Refunds will not be issued for compatibility issues.
4. How to Request a Refund
- To request a refund, contact our customer support team at fis4exp@gmail.com within the eligible time frame.
- Include your order number, the product name, and a detailed reason for your refund request.
- Our support team will review your request and respond within 3-5 business days.
5. Processing Refunds
- Approved refunds will be processed within 10 business days.
- Refunds will be issued to the original payment method. If this is not possible, store credit may be offered as an alternative.
6. Contact Information
- For any questions or concerns regarding this refund policy, please contact us at fis4exp@gmail.com or call us at (60) 11 6413 2718.
7. Policy Updates
- Fis Four Experience reserves the right to modify this refund policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the policy.
By purchasing from Fis Four Experience, you agree to this refund policy. We appreciate your understanding and support.
Effective Date: [8 JUNE 2024]
Fis Four Experience
[www.fis4exp.com]
[fis4exp@gmail.com]
[(60) 11 6413 2718]
